Return and refund conditions
📦 Return costs
| Reason for return | Return costs |
|---|---|
| Defective product | Free (covered by the company) |
| Customer remorse (change of opinion) | Customer bears the return costs |
🔄 Return and refund policy
| Condition | Details |
|---|---|
| Change of opinion | Return within 30 days, product must be unused and in original packaging. |
| Defective product | Contact customer service, the company will cover the return shipping costs and offer a replacement or refund. |
| Damaged product | Report the damage within 48 hours with photos. The company will inspect the damage and cover the return shipping costs if necessary. |
| Received wrong product | Contact customer service, the company will cover the return shipping costs and send the correct product. |
| Product never arrived | Contact customer service, investigation will be initiated, full refund or replacement. |
| Order cancellation | Can be canceled before shipping. If shipped, return policy applies. |
⛔ Exceptions to the return policy
| Items that cannot be returned |
|---|
| Custom-made or personalized items |
| Hygiene items (e.g. socks, underwear), unless they are unopened and unused |
⏳ Return process
| process | Details |
|---|---|
| Return period | Returns must be reported and shipped within 30 days of receipt of the product. |
| Processing time | Inspection and refund within 7 working days. |
| Refund conditions | Refunds will only be issued if the product is undamaged, unused and in its original packaging. |
| Reimbursement period | Up to 7 working days after the return is approved. |
| Reimbursement method | Refund will be made to the original payment method. |
📍 Return address
Hodge Ecom LTD
85 Great Portland Street, London, England, W1W 7LT
🚚 Shipping & Consumer Rights
Shipping method: DHL + Shipment tracking
Restocking fees: 0 €
This Directive does not affect any existing consumer rights.
❓ Questions?
Visit our FAQ page or contact our customer service .
📞 Contact
| category | Details |
|---|---|
| Pursue | HODGE ECOM LTD |
| address | 85 Great Portland Street, London, England, W1W 7LT |
| hilfe@sachenheim.com | |
| phone | +49 1761417466 |
| Company number | 16113283 |
| Customer service | Monday to Friday, 9:00 - 17:00 |