Shipping policy

🚚 Shipping policies

Our goal is to provide you with a seamless and transparent shipping process.

🌎 Shipping area

  • Countries: We currently ship within Germany & UK .
  • Future expansion: Shipping to other European countries is being considered.

πŸ’° Shipping costs

  • Within Germany: Free shipping for all orders.
  • No hidden fees: All costs are clearly displayed at checkout.

πŸ•’ Order processing time

  • Processing time: Orders are processed within 1-2 business days (Monday to Friday).
  • Last order time: 10:00 PM Central European Time (Berlin).
  • Weekend orders: Orders placed on the weekend will be processed on the next business day.

πŸ“¦ Delivery time

  • Estimated delivery time: 2-5 working days within Germany & UK
  • Working days: Deliveries are made from Monday to Friday.
  • Total delivery time: 3-7 working days from order date.

πŸ“¦ Shipping process

  • Reliable shipping services: We ship with DHL and DPD .
  • Insured shipments: All shipments are insured. In case of loss or damage, please contact our customer service .
  • Environmentally friendly packaging: We use sustainable packaging materials.

πŸ” Shipment tracking

  • After purchase you will receive an email with tracking information.
  • Track your order using our tracking service .
  • For questions about tracking your shipment, please contact our support team .

⚠️ Missing items

  • Report missing items: Contact our customer service within 7 days of receiving your package.
  • Solution: We will send a replacement item or offer a refund.

πŸ“© Right of return

  • Returns accepted: Within 30 days of delivery.
  • Conditions: Items must be unused, undamaged and in their original packaging.
  • Personalized items: Cannot be returned.
  • Return shipping costs: To be borne by the customer, except for defective or incorrect items.
  • Refund: Will be processed within 14 days of receipt of the return.

πŸ’΅ Return costs

Reason for return Return costs
Defective product No costs (covered by the company)
Customer change of opinion Customer bears the return costs

❓ Questions?

Visit our FAQ page or contact our customer service .

πŸ“ž Contact information

category Details
Website name Hodge Ecom
Company name HODGE ECOM LTD
address Google Maps Link
e-mail hilfe@sachenheim.com
phone +49 1761417466
Company number 16113283
Customer service hours Monday to Friday, 9:00 - 17:00