Versand
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🚚 Shipping policies
Our goal is to provide you with a seamless and transparent shipping process.
🌎 Shipping area
- Countries: We currently ship within Germany .
- Future expansion: Shipping to other European countries is being considered.
💰 Shipping costs
- Within Germany: Free shipping for all orders.
- No hidden fees: All costs are clearly displayed at checkout.
🕒 Order processing time
- Processing time: Orders are processed within 1-2 business days (Monday to Friday).
- Last order time: 10:00 PM Central European Time (Berlin).
- Weekend orders: Orders placed on the weekend will be processed on the next business day.
📦 Delivery time
- Estimated delivery time: 2-5 working days within Germany.
- Working days: Deliveries are made from Monday to Friday.
- Total delivery time: 3-7 working days from order date.
📦 Shipping process
- Reliable shipping services: We ship with DHL and DPD .
- Insured shipments: All shipments are insured. In case of loss or damage, please contact our customer service .
- Environmentally friendly packaging: We use sustainable packaging materials.
🔍 Shipment tracking
- After purchase you will receive an email with tracking information.
- Track your order using our tracking service .
- For questions about tracking your shipment, please contact our support team .
⚠️ Missing items
- Report missing items: Contact our customer service within 7 days of receiving your package.
- Solution: We will send a replacement item or offer a refund.
📩 Right of return
- Returns accepted: Within 30 days of delivery.
- Conditions: Items must be unused, undamaged and in their original packaging.
- Personalized items: Cannot be returned.
- Return shipping costs: To be borne by the customer, except in the case of defective or incorrect items.
- Refund: Will be processed within 14 days of receipt of return.
💵 Return costs
| reason for return | return costs |
|---|---|
| Defective product | No costs (covered by the company) |
| Customer change of opinion | Customer bears the return costs |
❓ Questions?
Visit our FAQ page or contact our customer service .
📞 Contact information
| Category | Details |
|---|---|
| Website name | Hodge Ecom |
| company name | HODGE ECOM LTD |
| Address | Google Maps Link |
| hilfe@sachenheim.com | |
| Telephone | +49 1761417466 |
| company number | 16113283 |
| Customer service hours | Monday to Friday, 9:00 - 17:00 |